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Warranty, Replacement & Cancellation Policy

Warranty, Replacement & Cancellation Policy

 

At ESTATICO Luxury LLP, your satisfaction is our priority. This combined policy outlines our Warranty Coverage, Replacement Guidelines, and Order Cancellation Terms for a smooth, transparent, and reliable shopping experience.

 

 

1. Warranty Policy

 

We provide warranty support on selected electronics accessories as mentioned on the respective product pages.

1.1 What the Warranty Covers

 

Warranty applies only to:

  • Manufacturing defects
  • Functional issues not caused by customer use
  • Quality defects visible without installation

 

Warranty does not cover:

  • Physical damage or cracks after installation
  • Damage caused by incorrect installation
  • Scratches, dents, or wear & tear
  • Damage due to accidental drops
  • Tempered glass breakage after application
  • Issues arising from liquid exposure or misuse

Tempered glass, screen protectors, and small accessories generally do not come with breakage warranty, unless explicitly mentioned on the product page.

 

 

1.2 Warranty Claim Process

 

To claim warranty:

  1. Email us at estaticoluxury@gmail.com or call +91 79907 86980
  2. Share your order number and issue description
  3. Attach clear photos or a short video
  4. Our team will review and respond within 24–48 hours

If the product qualifies for warranty, we will provide a replacement as per stock availability.

 

 

2. Replacement Policy

 

We offer a smooth, customer-friendly replacement process for the following cases:

 

2.1 Eligible for Free Replacement

 

You are eligible for a free replacement if:

  • Product arrives damaged or broken
  • You receive the wrong product or wrong variant
  • Items are missing from the package
  • Product has a visible manufacturing defect

➡ Replacement requests must be raised within 7 days of delivery.

 

 

2.2 Non-Eligible for Replacement

 

We do not accept replacement requests for:

  • Products that are used or installed
  • Tempered glass with protective film removed
  • Customer-caused damage, incorrect installation, accidental drops
  • Claims raised after 7 days of delivery
  • Products without valid photo/video proof

 

 

2.3 Replacement Process

 

To request a replacement:

  1. Contact us at estaticoluxury@gmail.com or +91 79907 86980
  2. Submit order details + clear photos/videos
  3. Our team will verify the issue
  4. Eligible replacements are processed free of cost

If the product is out of stock, a refund or alternative product may be offered.

 

 

3. Cancellation Policy

 

3.1 Customer Cancellations

 

  • Orders can only be cancelled before they are shipped.
  • Once an order is dispatched, it cannot be cancelled.

To cancel an order quickly, contact us:

 

📧 estaticoluxury@gmail.com

📞 +91 79907 86980

 

 

 

3.2 Order Cancellation by Estatico

 

We reserve the right to cancel orders due to:

  • Payment issues
  • Invalid or incomplete address
  • Suspected fraud
  • Unavailability of stock
  • Technical errors

In such cases, a full refund will be issued to your original payment method.

 

 

4. Contact Information


For warranty, replacement, or cancellation support:

ESTATICO Luxury LLP

Address: F-5, Manibhadra Enclave, Shahibaugh, Ahmedabad – 380004, Gujarat, India

Email: estaticoluxury@gmail.com

Phone: +91 79907 86980